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Frequently asked questions

Return & Exchange Policy

To cancel an order within 30 days of receiving it,

If you would like to return any items from your purchase, you have the possibility to do so. We offer a 30-day return & refund policy for online purchases from the day you received your package.

IMPORTANT RETURN & REFUND INFORMATION:

If you would like to return your order, you have three options; we can help you create a return label or you can arrange a return yourself or you can return it physically in-store. For further instructions, please read the following.

Customers will be subject to the return shipping fee. The return shipping fee is equal to the original shipping cost paid for delivery, and will be deducted from your refund.

Kindly return the package in the same condition you received it in, and please reuse the box in which you received your item(s).

Items should be returned unused, with all garment tags still attached, and in its original packaging.

Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Returns have a processing time of 15-30 business days from the day we receive the package. There may be processing delays during big releases, holidays and sale periods.

When your return & refund has been processed, you will receive an email notification from us. The refund amount will be returned back via the same credit card used to make the purchase. Please allow up to 7 days for the refund to arrive back into your bank account.

If you would like to have a new size, we kindly ask you to return the original order and place a new order.

If you would like to return your order using a courier of your choice, we kindly ask you to use the address below:

IMPORTANT FOR RETURNS: If you are creating your own label, please remember to note that the package is a return to avoid being charged with duties & taxes again. Customers will be subject to return shipping fee and any reverse duties & taxes, which will be deducted from your refund.

We kindly ask you to bring in your return with all tags still attached, in its original packaging, and in the same condition you have received it along with your order confirmation.

Terms of Sale

1. Agreement to Terms
By purchasing products from [Your Store Name] ("we," "us," or "our"), you ("you" or "Customer") agree to be bound by these Terms of Sale. These terms apply to all sales made through our [physical store / website at / online marketplace profiles]. Please read them carefully.

2. Products & Pricing

We strive to display product information (including descriptions, images, and prices) as accurately as possible. However, minor discrepancies may occur. We reserve the right to correct any errors and to update information at any time without prior notice.

All prices are stated in [Your Currency, e.g., US Dollars (USD)] and are subject to applicable taxes and shipping fees (if any), which will be clearly indicated at checkout.

We reserve the right to change product prices at any time. Price changes will not affect orders already confirmed by us.

3. Orders & Payment

Placing an item in your cart does not reserve it. An order is only confirmed once you receive an order confirmation email from us.

We accept the following payment methods: [List payment methods, e.g., Credit/Debit Cards (Visa, MasterCard, American Express), PayPal, Apple Pay, etc.].

You represent and warrant that you have the legal right to use the chosen payment method.

4. Shipping & Delivery

We ship to the following regions: [List countries/regions].

Shipping costs and estimated delivery times will be provided at checkout and in your order confirmation. These times are estimates and not guaranteed. We are not liable for delays caused by carriers or unforeseen circumstances.

Title and risk of loss for the products pass to you upon our delivery of the items to the carrier.

5. Returns, Refunds & Exchanges

Our return policy lasts for [Number, e.g., 30] days from the date of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

[Customize this section heavily]:

Non-Returnable Items: [List any, e.g., gift cards, perishable goods, personalized/customized items, intimate apparel].

Process: To initiate a return, please contact us at [Your Customer Service Email] with your order number. We will provide instructions.

Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, refunds will be processed to your original payment method within a reasonable number of business days. Shipping costs are non-refundable unless the return is due to our error.

Exchanges: We only replace items if they are defective or damaged upon receipt. Contact us promptly regarding such issues.

6. Warranties & Liability

Products are sold "as is" unless a specific manufacturer's warranty is provided. We disclaim all other warranties, express or implied.

Our total liability to you for any claim arising from your purchase shall not exceed the total price you paid for the product(s) in question.

7. Intellectual Property
All content featured on our store, including logos, text, and product designs, is our property or licensed to us and is protected by intellectual property laws. You may not use it without our prior written consent.

8. Governing Law
These Terms of Sale shall be governed by and construed in accordance with the laws of [Your State/Country, e.g., the State of California, USA], without regard to its conflict of law provisions.

9. Changes to Terms
We may update these Terms of Sale from time to time. The most current version will always be posted on our store/website. Continued purchases after changes constitute your acceptance of the new terms.

Privacy policy

This Privacy Policy describes how Henrik Vibskov Boutique (the Site, we, us, or our) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from henrikvibskovboutique.com (the Site) or otherwise communicate with us regarding the Site (collectively, the Services). For purposes of this Privacy Policy, you and your means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the Last updated date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term personal information, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
Loyalty pointsproduct reviewsreferralsgift cards saved
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (Usage Data). To do this, we may use cookies, pixels and similar technologies (Cookies). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for s

Chargebacks

Once a chargeback is filed, our system is no longer able to modify, cancel, or issue a refund for that order. The process is entirely managed by the cardholder’s bank and typically takes between 60 to 90 days to resolve. During this time, we cannot intervene or speed up the resolution. We recommend reaching out to us before initiating a chargeback—we’re always happy to help resolve any issue directly.

Why can’t you refund or cancel my order after a chargeback is opened?
As soon as a chargeback is initiated, the funds are frozen by the payment processor and the dispute is escalated to the bank. At that point, any further action must go through the bank’s process until a decision is made. For your security and ours, we’re unable to take additional steps while the case is active.

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